Terms and Conditions

TERMS OF SERVICE – ZEPET

1. INTRODUCTION

Welcome to ZEPET. By accessing our website and making a purchase, you agree to these Terms of Service (TOS).

These TOS define the rules for using our ZEPET website and the rights and responsibilities of all involved parties.

Please read these terms carefully before using our site or making a purchase.

2. ACCEPTANCE OF TERMS

By using our website, you confirm that you are at least 18 years old or have legal authorization from a guardian to make transactions.

If you do not accept these TOS, you must not use our services.

3. MODIFICATION OF TERMS

ZEPET reserves the right to modify these TOS at any time. Updates will be published on this page, and it is your responsibility to review them regularly.

Continued use of the site after any modification constitutes acceptance of the new terms.

4. PRODUCTS AND AVAILABILITY

4.1 Product Descriptions

We do our best to describe our products accurately. However, minor variations may exist (e.g., colors, dimensions, packaging).

4.2 Product Availability

  • Some products may be out of stock or available in limited quantities.
  • If a product becomes unavailable after ordering, we will contact you to offer a refund or an alternative product.

4.3 Pricing and Promotions

  • Prices are displayed in [local currency] and may change at any time.
  • Promotional offers are limited in time and subject to availability.

5. ORDERS AND PAYMENTS

5.1 Order Process

  • An order is considered confirmed only after payment has been received.
  • We reserve the right to refuse or cancel any order (suspected fraud, stock errors, payment issues, etc.).

5.2 Accepted Payment Methods

We accept payments via:
✅ Credit/debit cards (Visa, Mastercard, etc.)
✅ PayPal
✅ Other payment methods indicated at checkout

All payments are secure and encrypted.

5.3 Order Cancellation

  • You may cancel an order as long as it has not yet been shipped.
  • Once shipped, the order can no longer be canceled (see our Return and Refund Policy).

6. SHIPPING AND DELIVERY

6.1 Delivery Time

Estimated delivery times are provided at checkout. They may vary depending on the shipping location and logistics conditions.

6.2 Order Tracking

A tracking number will be provided once your order has been shipped.

6.3 Delivery Delays and Issues

We are not responsible for delays caused by:
❌ Force majeure (strikes, natural disasters, etc.)
❌ Incorrect addresses provided by the customer
❌ Issues related to shipping carriers

7. RIGHT OF WITHDRAWAL & RETURNS

Please refer to our Return and Refund Policy for details on returns and exchanges.

8. LIABILITY & WARRANTIES

8.1 Limitation of Liability

We are not responsible for damages resulting from:

  • Incorrect use of products
  • Issues caused by shipping carriers
  • Delays beyond our control

8.2 Product Warranty

Our products are guaranteed against manufacturing defects. If a product has a defect, contact us within 48 hours of receiving it.

9. INTELLECTUAL PROPERTY

All content on the ZEPET website (texts, images, logos, videos, etc.) is protected by copyright and intellectual property laws.

Any reproduction, distribution, or use without written permission is strictly prohibited.

10. PRIVACY POLICY & DATA PROTECTION

We respect the confidentiality of your data. Please refer to our Privacy Policy for more details.

11. TERMINATION AND ACCOUNT SUSPENSION

We reserve the right to suspend or terminate access to our services in cases of:

  • Violation of our TOS
  • Suspected fraud
  • Abusive use of the website

12. APPLICABLE LAW AND DISPUTE RESOLUTION

These TOS are governed by the laws of [ZEPET’s country of registration].

In case of disputes, we prioritize amicable resolutions. Otherwise, competent courts will handle the matter.

13. CONTACT

📧 Email: nouatinregina3@gmail.com

📍 Address: 128 City Road London EC1V 2NX UNITED KINGDOM

We remain available for any inquiries.

The ZEPET Team 🚀